How to request deletion
Use the email request button below. If possible, write from your account's contact email and include the phone number associated with your PikTap account. State 'PikTap account deletion request'. You do not need to install or log into the app to start the process.
Identity verification and security
We may need to verify your control of the account securely before making changes. Never send passwords, OTP verification codes, bank card information or ID scans over ordinary email.
What is removed
Following verification, account profile information, saved preferences, notification tokens and other account-associated personal information that is not required for legitimate purposes will be deleted or de-identified.
What may remain
Limited records required for accounting, legal compliance, abuse prevention, security or unresolved orders or disputes may be kept for the applicable retention period; such records are not retained for unrelated purposes.
Open orders and in-app deletion
Unresolved orders may require review before the deletion process is complete. The customer app must also provide an easily discoverable in-app account deletion flow; this external page is not a substitute for that functionality on iOS.
Questions or status
Contact support using the same email below for deletion status, data access or correction requests.